Shipping Info and Policies
The shipping method we use depends on the quantity and dimensions of your order. We strive to package and ship your order in the quickest and most cost effective method. Our website will estimate a shipping cost for you, but this does not always reflect the exact cost of what your shipping will end up being. We always charge you exactly what the shipping company charges and do our best to find the cheapest method.
FREE SHIPPING QUALIFICATIONS:
- Purchase $150 worth of turning stock (spindles, bowl blanks, knife blanks, burls).
*If you qualify for free shipping and your order still shows a shipping fee we will be sure to catch it when we print your order and will not charge you shipping. If there is any discrepancy in your shipping quote we will give you a call to confirm the correct amount before charging your card.
*If you buy combined products (turning stock and lumber, or thin stock and turning stock), we will only ship the items that qualify for free shipping for free. If you spend $150 on turning stock but also purchase 10 Board Feet of lumber, we will NOT ship your lumber to you for free. If the website calculates wrong shipping information, we will contact you with the correct information. Thank you for understanding. If you have any further shipping question, please contact us at 828-322-9663 and we will be happy to assist you.*
*Free Shipping only applies to orders delivered in the continental USA.
*Common Carrier deliveries are assessed a $45.00 residential fee. If you qualify for free shipping on a purchase that is being delivered by Common Carrier, it would be free delivery to a trucking terminal or a commercial address. This includes large orders of turning stock -- THIS DOES NOT APPLY TO LUMBER ORDERS (regardless of the board footage). Please contact us at (828) 322-9663 if you have further questions.
Small Orders are shipped by UPS Ground.
Approx. 20-25 Bdft is equal to the UPS maximum of 70 lb bundles.
UPS Ground also has some surcharges that may apply to your shipment.
- Measures greater than 48 inches along its longest side.
- Measures greater than 30 inches along its second-longest side.
- Has an actual weight of greater than 70 pounds. These type of shipments are assessed an additional fee of $9.50. This fee is charged by UPS and is calculated with your shipping estimate.
UPS Ground has a surcharge for home deliveries. A Residential Delivery Charge of $2.80 per package for the residential delivery is assessed for every package. This fee is calculated in your shipping estimate.
UPS may also assess an additional $3.50 surcharge for Extended Residential deliveries. If this fee applies it is calculated in your shipping esimate.
Large Orders are shipped by Con-Way Express.
Usually an order over 3 UPS bundles is considered a truck shipment.
Common Carrier deliveries are assessed a $45.00 residential fee. If you qualify for free shipping on a large turning stock purchase that is being delivered by Common Carrier, it would be free delivery to a trucking terminal or a commercial address. Please contact us at (828) 322-9663 if you have further questions.
WE CAN NOT ACCOMMODATE SPECIFIC SHIPPING REQUESTS THAT ARE OUTSIDE OF OUR NORMAL SHIPPING METHODS. IF THERE IS A PROBLEM AND IT IS NECCESSARY, THEN THERE WILL BE AN EXTRA FEE RANGING FROM $20-50 DEPENDING ON THE SIZE OF THE ORDER AND NUMBER OF PACKAGES BEING SHIPPED. WE WILL NOT CONTACT YOUR PERSONAL FREIGHT COMPANY; WE CAN PROVIDE YOU WITH PRODUCT INFORMATION BUT IT WILL BE YOUR DUTY TO CONTACT THE FREIGHT OF YOUR CHOICE IF YOU DO NOT WANT TO USE OUR FREIGHT OPTIONS. THANK YOU FOR UNDERSTANDING AND PLEASE CALL WITH ANY QUESTIONS!
Do we ship internationally?
As of 2017, ALL international orders will not be accepted. Due to recent regulations and time management, we will not be able to accomodate international orders.
- Orders of 100 board foot or more are usually shipped by Common Carrier (Con-Way).
- Orders fewer than 100 board foot are usually shipped via UPS Ground.
- All shipments will be shipped to you wrapped with heavy cardboard wrapping and heavy gauge plastic wrap. Then will be secure with plastic straps to insure safe delivery.
The cost of both types of shipping is based on the zip code of where it is going to be shipped to and the weight of the total order. To calculate the weight of the shipment you take the total board footage and multiply it by 4, for domestic species and 6 for exotic species. All truck shipments should add in 45 lbs for the weight of the skid.
All lumber is sold on Net Tally basis. This means when you buy 100 bdft you receive 100 bdft (measurements after kiln drying). Although, you may order 10 bdft and you may actually receive and be billed for a little less or a little more depending on the measurements of the lumber we have on hand. You will be called for your credit card information if there is an overage on the bdft quantity of your order or if the shipping cost is greater than what our website calculated when checking out. The board will not be cut to make it exactly the board footage that you want.
Your estimated shipping charges are calculated when you place your online order at checkout, however, if the calculation is off, we will call you with a different total or only bill you for what the actual shipping charge came out to be.
Orders are filled in the order they are taken. An order is usually ready for shipment within 5-7 days of the date order was placed.
Express shipments are available, but you must call to make arrangements for this and an extra charge of $20.00 to $50.00 will be added to your bill. The price depends on the size of the order.
We will ship you boards at least 3” wide and ranges from 5’ – 8’ in length, with the exception of some of our lumber packs.